ANTECEDENT CONTINUANCE RESIDENT COMMITMENT KOTA CIMAHI
Keywords:
place image; resident satisfaction; continuance resident commitment
Abstract
This research aims to examine the influence of place image on the continuance resident commitment, which is mediated by resident satisfaction and place attachment among residents of Cimahi City. The cross-sectional or one-shot method was used to obtain data. The research instrument has been tested for validity and reliability through measurements of convergent validity, discriminant validity, and composite reliability. A total of 180 city residents living in Cimahi participated in this study. The data analysis technique used in this study was structural equation modeling (SEM) with the assistance of SmartPLS version 3.0. Out of nineteen proposed research hypotheses, twelve were supported by empirical data. The results of this study indicate that leisure and shopping facilities, social environment, and community services positively affect resident satisfaction. In contrast, physical appearance and ambient and community services positively impact place attachment. Resident satisfaction positively affects place attachment and continuance of resident commitment. In contrast, resident satisfaction mediates the effect of leisure and shopping facilities and community services on the continuance of resident commitment. Place attachment mediates the impact of physical appearance and ambient and community services on the continuance of resident commitment. In this study, the previous conceptual model was developed by testing the fourth dimension of place image, adding resident satisfaction as an intervening variable, and using continuance resident commitment as a dependent variable.
References
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Cardinale, S., Nguyen, B., & Melewar, T. C. (2016). Place-based brand experience, place attachment and loyalty. Marketing Intelligence & Planning, 34(3).
Chen, N. (Chris)., & Dwyer, L. (2018). Residents’ place satisfaction and place attachment on destination brand-building behaviors: conceptual and empirical differentiation. Journal of Travel Research, 57(8), 1026–1041. doi: 10.1177/0047287517729760.
Chen, N., Hall., C. M., Yu, K., & Qian, C. (2019). Environmental satisfaction, residential satisfaction, and place attachment: The cases of long-term residents in rural and urban areas in China. Sustainability (Switzerland), 11(22). doi: 10.3390/su11226439.
Chi, C. G. qing., Cai, R., & Li, Y. (2017). Factors influencing residents’ subjective well-being at World Heritage Sites. Tourism Management, 63, 209–222. https://doi.org/10.1016/j.tourman.2017.06.019.
Chumo, I., Kabaria, C., Shankland, A., & Mberu, B. (2023). Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements. Sustainability (Switzerland), 15(1). https://doi.org/10.3390/su15010037.
Effendi, S., & Tukiran. (2012). Metode Penelitian Survei. (Revisi). LP3ES.
Eisingerich, A. B., & Rubera, G. (2010). Drivers of brand commitment: A cross-national investigation. Journal of International Marketing, 18(2), 64-79.
Fakere, A. A., & Duke-Henshaw, O. F. (2020). Assessment of user’s satisfaction with neighbourhood facilities in public housing estates in Akure, Nigeria. Facilities, 38(5–6), 467–479. https://doi.org/10.1108/F-07-2019-0074.
Fullerton, G. (2003). When does commitment lead to loyalty?. Journal of Service Research, 5(4), 333–344.
Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
Guhathakurta, S., & Stimson, R. J. (2007). What is driving the growth of new sunbelt metropolises? quality of life and urban regimes in greater phoenix and brisbane-South East Queensland Region. International Planning Studies, 12(2), pp.129-152. https://doi.org/10.1080/13563470701453794.
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Handayani, K. D. M. E., & Ariastita, P. G. (2014). Keberlanjutan transportasi di Kota Surabaya melalui pengembangan kawasan berbasis TOD (Transit Oriented Development). TATALOKA, 16(2), 108-115.
Haven-Tang, C., & Jones, E. (2006). Using local food and drink to differentiate tourism destinations throug a sense of place. Journal of Culinary Science & Technology, 4(4), 69-86.
Hidalgo, M. C., & Hernández, B. (2001). Place attachment: Conceptual and empirical questions. Journal of Environmental Psychology, 21(3), 273–281. https://doi.org/10.1006/jevp.2001.0221
Insch, A., & Walters, T. (2017). Challenging assumptions about residents’ engagement with place branding. Journal of Place Branding and Public Diplomacy, 14(3), pp. 152-162.
Insch, A., & Florek, M. (2008). A great place to live, work and play. Journal of Place Management and Development, 1(2), 138–149. doi: 10.1108/17538330810889970.
Johnson, M. D., Herrmann, A., & Huber, F. (2006). The evolution of loyalty intentions. Journal of Marketing, 70(2), 122-132.
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Le, C. C., & Dong, D. X. (2017). Factors affecting European tourists’ satisfaction in Nha Trang city: perceptions of destination quality. International Journal of Tourism Cities, 3(4), 350–362. doi: 10.1108/IJTC-04-2017-0022.
Lewicka, M. (2010). What makes neighborhood different from home and city? effects of place scale on place attachment. Journal of Environmental Psychology, 30(1), 35-51.
Lee, A., & Nakamura, K. (2021). Engaging diverse community groups to promote population health through healthy city approach: Analysis of successful cases in western pacific region. International Journal of Environmental Research and Public Health, 18(12). doi: 10.3390/ijerph18126617.
Lee, T. H. (2011). How recreation involvement, place attachment and conservation commitment affect environmentally responsible behavior. Journal of Sustainable Tourism, 19(7), 895–915. doi: 10.1080/09669582.2011.570345.
Lin, H., Wang, W., Zou, Y., & Chen, H. (2023). An evaluation model for smart grids in support of smart cities based on the Hierarchy of Needs Theory. Global Energy Interconnection, 6(5), 634–644. doi: 10.1016/j.gloei.2023.10.009.
Liu, R., & Xiao, J. (2021). Factors affecting users’ satisfaction with urban parks through online comments data: Evidence from Shenzhen, China. International Journal of Environmental Research and Public Health, 18(1), 253.
Lin, Z., Chen, Y., & Filieri, R. (2017). Resident-tourist value co-creation: The role of residents’ perceived tourism impacts and life satisfaction. Tourism Management, 61, 436–442. doi: 10.1016/j.tourman.2017.02.013.
Lu, T., Zhang, F., & Wu, F. (2018). Place attachment in gated neighbourhoods in China: Evidence from Wenzhou. Geoforum, 92, 144–151.
McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic commerce, 6(2), 35-59.
Moorman, C., Zaltman, G. & Deshpande, R. (1992). Relationships between providers and users of market research: the dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314-328.
Morgan, R.M., & Hunt, S.D. (1994). The commitment trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Ngesan, M.R., Karim, H.A., Zubir, S.S. Image of urban public park during nighttime in relation to place identity. Procedia Soc.Behav. Sci. 2013, 101, 328–337.
Novaria, E., Lisdiana, L., Asteriniah, F., Santy, M., & Syafarman, S. (2023). Pengaruh faktor dimensi perasaan dan dimensi makna hidup terhadap kebahagiaan individu guru di kota palembang. Jurnal Lentera Pendidikan Pusat Penelitian LPPM UM METRO, 8(1), 7–13.
Nugraha, R. A., Buchari, R. A., & Munajat, M. D. E. (2022). Perencanaan program pengembangan pariwisata oleh dinas kebudayaan pariwisata kepemudaan dan olahraga Kota Cimahi. JANE - Journal Administrasi Negara, 14(1), 103. doi: 10.24198/jane.v14i1.41272.
Kotler, P., & Keller, K.L. (2010). Manajaemen Pemasaran (13 jjilid 1). Erlangga.
Priporas, C. V., Stylos, N., & Kamenidou, I. (Eirini). (2020). City image, city brand personality and generation Z residents’ life satisfaction under economic crisis: Predictors of city-related social media engagement. Journal of Business Research, 119(3), 453–463. doi: 10.1016/j.jbusres.2019.05.019.
Rollero, C., & De Piccoli, N. (2010). Place attachment, identification and environment perception: An empirical study. Journal of Environmental Psychology, 30(2), 198-205.
Sadli, A. (2017). Pemkot Cimahi Tingkatkan Pelayanan Publik dengan TI. https://cimahikota.go.id/index.php/%0Aartikel/detail/895pemkotcimahitingkatkanpelayanan-publik-dengan-ti%0A.
Santika (2023). Kematian Akibat Penyakit Tidak Menular Paling Banyak Ditemukan di Indonesia. https://databoks.katadata.co.id/datapublish/2023/08/11/matian-akibat-penyakit-tidak-menular-paling-besar-didapat-di -Indonesia,.
Septiorini, D., & Pamurti, A. A. (2023). Kajian penerapan konsep green city di Kelurahan Sekayu, Kota Semarang. .Journal Teknologi Terapan, 7(4), 1440–1450. doi: 10.33379/gtech.v7i4.3192.
Sofyan, I. L., Pradhanawati, A., & Nugraha, H. S. (2013). Pengaruh fasilitas dan kualitas pelayanan terhadap loyalitas, melalui kepuasan konsumen sebagai variabel intervening pada star Clean Car Was Semarang. Jurnal Ilmu Administrasi Bisnis, 2(2).
Stylidis, D., Biran, A., Sit, J., & Szivas, E. M. (2014). Residents’ support for tourism development: The role of residents’ place image and perceived tourism impacts. Tourism Management, 45, 260–274. doi: 10.1016/j.tourman.2014.05.006.
Swapan, M.S.H., Sadeque, S., & Ashikuzzaman, M. (2022). Role of place satisfaction and residents’ ambassadorship behaviours (RAB) on place attachment to city and neighbourhood. Journal of Place Management and Development, Vol. 15. doi: 10.1108/JPMD-04-2021-0042.
Taecharungroj, V. (2016). City ambassadorship and citizenship behaviours: Modelling resident behaviours that help cities grow. Journal of Place Management and Development, 9(3), 331–350. doi: 10.1108/JPMD-03-2016-0009.
Temizel, Gamze. (2024). Local food on the menus of local businesses. Journal of gastronomy hospitality and travel, 7(1)-2024.
Tournois, L., & Rollero, C. (2020). What determines residents’ commitment to a post-communist city? A moderated mediation analysis. Journal of Product and Brand Management, 29(1), 52–68. doi: 10.1108/JPBM-10-2018-2065.
Van den Berg, L., Klaassen, L. H., & Van der Meer, J. (1990). Strategische city-marketing. Schoonhoven: Academic Service, Economie en Bedrijfskunde.
Wu, J. J., Chen, Y. H., & Chung, Y. S. (2010). Trust factors influencing virtual community members: A study of transaction communities. Journal of Business Research, 63 (9–10), 1025–1032. https://doi.org/10.1016/j.jbusres.2009.03.022.
World Health Organization (2023). Non-Communicable Diseases. https://www.who.int/news-room/factsheets/detail/noncommunicable-diseases,.
Zenker, S., & Rütter, N. (2014). Is satisfaction the keyα The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior. Cities, 38, 11–17. doi: 10.1016/j.cities.2013.12.009.
Zhang, H., & Li, W. (2022). Where you live does matter: impact of residents’ place image on their subjective well-being. Sustainability (Switzerland), 14(23). doi: 10.3390/su142316106.
American Marketing Association (2008). The American marketing association releases new definition for marketing. https://archive.ama.org/archive/AboutAMA/DocumentsAmerican%20
Marketing%20Association%20Releases%20New%20Definition%20for%20Marketing.pdf.
Ashworth, G. J., & Voogd, H. (1990). Selling the city: Marketing approaches in public sector urban planning. London: Belhaven Press.
Badan Pusat Statistik Indonesia. (2021). Indeks Kebahagiaan 2021. https://www.bps.go.id/id/publication/2021/12/27/ba1b0f03770569b5ac3ef58e/indeks-kebahagiaan-2021.html.
Cardinale, S., Nguyen, B., & Melewar, T. C. (2016). Place-based brand experience, place attachment and loyalty. Marketing Intelligence & Planning, 34(3).
Chen, N. (Chris)., & Dwyer, L. (2018). Residents’ place satisfaction and place attachment on destination brand-building behaviors: conceptual and empirical differentiation. Journal of Travel Research, 57(8), 1026–1041. doi: 10.1177/0047287517729760.
Chen, N., Hall., C. M., Yu, K., & Qian, C. (2019). Environmental satisfaction, residential satisfaction, and place attachment: The cases of long-term residents in rural and urban areas in China. Sustainability (Switzerland), 11(22). doi: 10.3390/su11226439.
Chi, C. G. qing., Cai, R., & Li, Y. (2017). Factors influencing residents’ subjective well-being at World Heritage Sites. Tourism Management, 63, 209–222. https://doi.org/10.1016/j.tourman.2017.06.019.
Chumo, I., Kabaria, C., Shankland, A., & Mberu, B. (2023). Unmet Needs and Resilience: The Case of Vulnerable and Marginalized Populations in Nairobi’s Informal Settlements. Sustainability (Switzerland), 15(1). https://doi.org/10.3390/su15010037.
Effendi, S., & Tukiran. (2012). Metode Penelitian Survei. (Revisi). LP3ES.
Eisingerich, A. B., & Rubera, G. (2010). Drivers of brand commitment: A cross-national investigation. Journal of International Marketing, 18(2), 64-79.
Fakere, A. A., & Duke-Henshaw, O. F. (2020). Assessment of user’s satisfaction with neighbourhood facilities in public housing estates in Akure, Nigeria. Facilities, 38(5–6), 467–479. https://doi.org/10.1108/F-07-2019-0074.
Fullerton, G. (2003). When does commitment lead to loyalty?. Journal of Service Research, 5(4), 333–344.
Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
Guhathakurta, S., & Stimson, R. J. (2007). What is driving the growth of new sunbelt metropolises? quality of life and urban regimes in greater phoenix and brisbane-South East Queensland Region. International Planning Studies, 12(2), pp.129-152. https://doi.org/10.1080/13563470701453794.
Gruen, T. W., Summers, J. O., & Acito, F. (2000). Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of Marketing, 64(3), 34–49. doi: 0.1509/jmkg.64.3.34.18030.
Handayani, K. D. M. E., & Ariastita, P. G. (2014). Keberlanjutan transportasi di Kota Surabaya melalui pengembangan kawasan berbasis TOD (Transit Oriented Development). TATALOKA, 16(2), 108-115.
Haven-Tang, C., & Jones, E. (2006). Using local food and drink to differentiate tourism destinations throug a sense of place. Journal of Culinary Science & Technology, 4(4), 69-86.
Hidalgo, M. C., & Hernández, B. (2001). Place attachment: Conceptual and empirical questions. Journal of Environmental Psychology, 21(3), 273–281. https://doi.org/10.1006/jevp.2001.0221
Insch, A., & Walters, T. (2017). Challenging assumptions about residents’ engagement with place branding. Journal of Place Branding and Public Diplomacy, 14(3), pp. 152-162.
Insch, A., & Florek, M. (2008). A great place to live, work and play. Journal of Place Management and Development, 1(2), 138–149. doi: 10.1108/17538330810889970.
Johnson, M. D., Herrmann, A., & Huber, F. (2006). The evolution of loyalty intentions. Journal of Marketing, 70(2), 122-132.
Kavaratzis, M. (2012). From necessary evil to necessity: stakeholders' involvement in place branding. Journal of Place Management and Development, 5(1), 7-19. doi: http://dx.doi.org/10.1108/17538331211209013.
Kementerian Lingkungan Hidup dan Kehutanan Republik Indonesia. (2022). Informasi kinerja pengelolaan lingkungan hidup daerah kota cimahi tahun 2022. Cimahi.
Kota Cimahi (2020). Sejarah Cimahi. https://cimahikota.go.id/halaman/sejarah,
Kurniawan, R., & Monica, M. (2022). Analisis pengaruh kepuasan, motivasi, dan kepercayaan terhadap loyalitas masyarakat lokal pada pusat perbelanjaan di Kota Batam. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 6(1), 549-562. doi: https://doi.org/10.31955/mea.v6i1.1905.
Kusumatantya, I. (2013). Peran pemangku kepentingan dalam pembentukan komunitas guna mencapai ketahanan sosial ekonomi masyarakat. Jurnal Wilayah dan Lingkungan, 1(1), 33-48.
Kusumawati, I., & Hindersah, H. (2021). Penataan Taman Kartini sebagai hutan kota di Kota Cimahi. Jurnal Perenacaan Wilayah dan Kota, 10(2). https://doi.org/10.29313/jpwk.v10i2.246.
Le, C. C., & Dong, D. X. (2017). Factors affecting European tourists’ satisfaction in Nha Trang city: perceptions of destination quality. International Journal of Tourism Cities, 3(4), 350–362. doi: 10.1108/IJTC-04-2017-0022.
Lewicka, M. (2010). What makes neighborhood different from home and city? effects of place scale on place attachment. Journal of Environmental Psychology, 30(1), 35-51.
Lee, A., & Nakamura, K. (2021). Engaging diverse community groups to promote population health through healthy city approach: Analysis of successful cases in western pacific region. International Journal of Environmental Research and Public Health, 18(12). doi: 10.3390/ijerph18126617.
Lee, T. H. (2011). How recreation involvement, place attachment and conservation commitment affect environmentally responsible behavior. Journal of Sustainable Tourism, 19(7), 895–915. doi: 10.1080/09669582.2011.570345.
Lin, H., Wang, W., Zou, Y., & Chen, H. (2023). An evaluation model for smart grids in support of smart cities based on the Hierarchy of Needs Theory. Global Energy Interconnection, 6(5), 634–644. doi: 10.1016/j.gloei.2023.10.009.
Liu, R., & Xiao, J. (2021). Factors affecting users’ satisfaction with urban parks through online comments data: Evidence from Shenzhen, China. International Journal of Environmental Research and Public Health, 18(1), 253.
Lin, Z., Chen, Y., & Filieri, R. (2017). Resident-tourist value co-creation: The role of residents’ perceived tourism impacts and life satisfaction. Tourism Management, 61, 436–442. doi: 10.1016/j.tourman.2017.02.013.
Lu, T., Zhang, F., & Wu, F. (2018). Place attachment in gated neighbourhoods in China: Evidence from Wenzhou. Geoforum, 92, 144–151.
McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic commerce, 6(2), 35-59.
Moorman, C., Zaltman, G. & Deshpande, R. (1992). Relationships between providers and users of market research: the dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314-328.
Morgan, R.M., & Hunt, S.D. (1994). The commitment trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Ngesan, M.R., Karim, H.A., Zubir, S.S. Image of urban public park during nighttime in relation to place identity. Procedia Soc.Behav. Sci. 2013, 101, 328–337.
Novaria, E., Lisdiana, L., Asteriniah, F., Santy, M., & Syafarman, S. (2023). Pengaruh faktor dimensi perasaan dan dimensi makna hidup terhadap kebahagiaan individu guru di kota palembang. Jurnal Lentera Pendidikan Pusat Penelitian LPPM UM METRO, 8(1), 7–13.
Nugraha, R. A., Buchari, R. A., & Munajat, M. D. E. (2022). Perencanaan program pengembangan pariwisata oleh dinas kebudayaan pariwisata kepemudaan dan olahraga Kota Cimahi. JANE - Journal Administrasi Negara, 14(1), 103. doi: 10.24198/jane.v14i1.41272.
Kotler, P., & Keller, K.L. (2010). Manajaemen Pemasaran (13 jjilid 1). Erlangga.
Priporas, C. V., Stylos, N., & Kamenidou, I. (Eirini). (2020). City image, city brand personality and generation Z residents’ life satisfaction under economic crisis: Predictors of city-related social media engagement. Journal of Business Research, 119(3), 453–463. doi: 10.1016/j.jbusres.2019.05.019.
Rollero, C., & De Piccoli, N. (2010). Place attachment, identification and environment perception: An empirical study. Journal of Environmental Psychology, 30(2), 198-205.
Sadli, A. (2017). Pemkot Cimahi Tingkatkan Pelayanan Publik dengan TI. https://cimahikota.go.id/index.php/%0Aartikel/detail/895pemkotcimahitingkatkanpelayanan-publik-dengan-ti%0A.
Santika (2023). Kematian Akibat Penyakit Tidak Menular Paling Banyak Ditemukan di Indonesia. https://databoks.katadata.co.id/datapublish/2023/08/11/matian-akibat-penyakit-tidak-menular-paling-besar-didapat-di -Indonesia,.
Septiorini, D., & Pamurti, A. A. (2023). Kajian penerapan konsep green city di Kelurahan Sekayu, Kota Semarang. .Journal Teknologi Terapan, 7(4), 1440–1450. doi: 10.33379/gtech.v7i4.3192.
Sofyan, I. L., Pradhanawati, A., & Nugraha, H. S. (2013). Pengaruh fasilitas dan kualitas pelayanan terhadap loyalitas, melalui kepuasan konsumen sebagai variabel intervening pada star Clean Car Was Semarang. Jurnal Ilmu Administrasi Bisnis, 2(2).
Stylidis, D., Biran, A., Sit, J., & Szivas, E. M. (2014). Residents’ support for tourism development: The role of residents’ place image and perceived tourism impacts. Tourism Management, 45, 260–274. doi: 10.1016/j.tourman.2014.05.006.
Swapan, M.S.H., Sadeque, S., & Ashikuzzaman, M. (2022). Role of place satisfaction and residents’ ambassadorship behaviours (RAB) on place attachment to city and neighbourhood. Journal of Place Management and Development, Vol. 15. doi: 10.1108/JPMD-04-2021-0042.
Taecharungroj, V. (2016). City ambassadorship and citizenship behaviours: Modelling resident behaviours that help cities grow. Journal of Place Management and Development, 9(3), 331–350. doi: 10.1108/JPMD-03-2016-0009.
Temizel, Gamze. (2024). Local food on the menus of local businesses. Journal of gastronomy hospitality and travel, 7(1)-2024.
Tournois, L., & Rollero, C. (2020). What determines residents’ commitment to a post-communist city? A moderated mediation analysis. Journal of Product and Brand Management, 29(1), 52–68. doi: 10.1108/JPBM-10-2018-2065.
Van den Berg, L., Klaassen, L. H., & Van der Meer, J. (1990). Strategische city-marketing. Schoonhoven: Academic Service, Economie en Bedrijfskunde.
Wu, J. J., Chen, Y. H., & Chung, Y. S. (2010). Trust factors influencing virtual community members: A study of transaction communities. Journal of Business Research, 63 (9–10), 1025–1032. https://doi.org/10.1016/j.jbusres.2009.03.022.
World Health Organization (2023). Non-Communicable Diseases. https://www.who.int/news-room/factsheets/detail/noncommunicable-diseases,.
Zenker, S., & Rütter, N. (2014). Is satisfaction the keyα The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior. Cities, 38, 11–17. doi: 10.1016/j.cities.2013.12.009.
Zhang, H., & Li, W. (2022). Where you live does matter: impact of residents’ place image on their subjective well-being. Sustainability (Switzerland), 14(23). doi: 10.3390/su142316106.
Published
2024-07-01
How to Cite
Wulandari, B., & Ernawadi, Y. (2024). ANTECEDENT CONTINUANCE RESIDENT COMMITMENT KOTA CIMAHI. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(2), 1400-1425. https://doi.org/10.31955/mea.v8i2.4171
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