PENGARUH WORK LIFE BALANCE DAN CYBERLOAFING TERHADAP KINERJA : MEDIASI KEPUASAN KERJA KARYAWAN PADA PT. BANK BENGKULU PUSAT
Abstract
This study aims to provide an analysis regarding the influence of work-life balance and cyberloafing on employee performance, with job satisfaction as a mediating variable at PT. Bank Bengkulu Central Office. This research is a quantitative study using a questionnaire as the data collection method. Data analysis was conducted using SmartPLS version 4.0. The study population consisted of 193 employees at the Central Office of PT. Bank Bengkulu. The sample was determined using the Slovin formula, resulting in 131 respondents selected randomly through a simple random sampling technique from all employees at the bank’s central office. The findings indicate that both cyberloafing and work-life balance have a significant positive effect on employee performance at PT. Bank Bengkulu Central Office, both directly and through the mediating role of job satisfaction. Job satisfaction was also found to significantly affect employee performance. Additionally, work-life balance and cyberloafing behavior have a direct influence on the level of job satisfaction.
References
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Aisyah, N., Wolor, C. W., & Usman, O. (2021). The Effect of Job Satisfaction and Work-Life Balance on Employee Performance with Organizational Commitment as Mediating Variable. Oblik i Finansi, 93, 97–106.
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
Ali, B. J., & Anwar, G. (2021). An Empirical Study of Employees’ Motivation and Its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21–30.
Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The Relationship Between Quality of Work Life and Work-Life-Balance Mediating Role of Job Stress, Job Satisfaction and Job Commitment: Evidence from India. Journal of Advances in Management Research, 18(1), 36–62.
Asmara, R. W., Kistyanto, A., & Wardoyo, D. T. W. (2024). Organizational Culture and Cyberloafing: Assessing Their Impact on Hospital Employee Performance Through Job Satisfaction. Jurnal Pendidikan Administrasi Perkantoran (JPAP), 12(2), 287-310.
Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in PT. Nesinak Industries. Journal of Business, Management, & Accounting, 2(1), 85–91.
Bandura, A. (1986). Social Foundations of Thought and Action: A Social Cognitive Theory.
Prentice Hall.
Campbell, J. P. (1990). Modeling the Performance Prediction Problem in Industrial and Organizational Psychology. Consulting Psychologists Press.
Cohen, A., & Ozsoy, E. (2024). An Investigation Into Cyberloafing and Its Associations with Work and Non-Work Factors. International Journal of Psychological Studies, 16(2), 18– 27.
Cook, A. W. (2017). Cyberloafing, Job Satisfaction, and Employee Productivity: A Quantitative Study. Northcentral University.
Dudija, N., & Miranti, R. (2024). Cyberloafing in the Digital Age, Disrupting or Enhancing Performance?: Literature Review. International Journal of Science, Technology & Management, 5(4), 911–915.
Eldor, L. (2020). How Collective Engagement Creates Competitive Advantage for Organizations: A Business‐ Level Model of Shared Vision, Competitive Intensity, and Service Performance. Journal of Management Studies, 57(2), 177–209.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict Between Work and Family Roles. Academy of Management Review, 10, 76–88.
Haider, S. S. J., & Ahmad, J. (2018). Moderated Mediation Between Work-Life Balance and Employee Job Performance: The Role of Psychological Wellbeing and Satisfaction With Coworkers. Revista de Psicología Del Trabajo y de Las Organizaciones, 34(1), 29–37.
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524.
Holland, P., Tham, T. L., Sheehan, C., & Cooper, B. (2019). The Impact of Perceived Workload on Nurse Satisfaction with Work-Life Balance and Intention to Leave the Occupation. Applied Nursing Research, 49, 70–76.
Iddagoda, A., Hysa, E., Bulinska-Stangrecka, H., & Manta, O. (2021). Green Work-Life Balance and Greenwashing the Construct of Work-Life Balance: Myth and Reality. Energies, 14(15), 1–19.
Inayat, W., & Khan, M. J. (2021). A Study of Job Satisfaction and Its Effect on the Performance of Employees Working in Private Sector Organizations, Peshawar. Education Research International, 2021(1), 8–25.
Indrawan, R., & Yaniawati. (2017). Metodologi Studi Kuantitatif, Kualitatif, Campuran untuk Manajemen, Pembangunan, dan Pendidikan (Revisi) (3rd ed.). Refika Aditama.
Istijanto. (2006). Riset Sumber Daya Manusia: Cara Praktis Mendeteksi Dimensi- Dimensi Kerja Karyawan. Gramedia Pustaka Utama.
Jackson, L. T. B., & Fransman, E. I. (2018). Flexi Work, Financial Well-Being, Work– Life Balance and Their Effects on Subjective Experiences of Productivity and Job Satisfaction of Females in an Institution of Higher Learning. South African Journal of Economic and Management Sciences, 21(1), 1–13.
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1), 106–117.
Lim, P. K., Koay, K. Y., & Chong, W. Y. (2021). The Effects of Abusive Supervision, Emotional Exhaustion and Organizational Commitment on Cyberloafing: A Moderated- Mediation Examination. Internet Research, 31(2), 497–518.
Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. John Wiley & Sons. Locke, E. A., & Latham, G. P. (2002). Building A Practically Useful Theory of Goal
Lu, X., Wang, Y., Chen, X., & Lu, Q. (2024). From Stress Tto Screen: Understanding Cyberloafing Through Cognitive and Affective Pathways. Behavioral Sciences, 14(3), 1– 18.
Luthans, F. (2006). Organizational Behavior (8th ed.). Mc Graw Hill International Edition.
Pakurar, M., Haddad, H., Nagy, J., Popp, J., & Olah, J. (2019). The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector. Sustainability, 11(4), 1–24.
Pindek, S., Krajcevska, A., & Spector, P. E. (2018). Cyberloafing as A Coping Mechanism: Dealing with Workplace Boredom. Computers in Human Behavior, 86, 147–152.
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85.
Prayogo, T. D. (2024). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Perilaku Cyberloafing dengan Stres Kerja Sebagai Variabel Intervening. Universitas Islam Negeri Syarif Hidayatullah Jakarta.
PT. Bank Bengkulu. (2023). Sustainability Report.
Razak, R. A., Rahman, N. H. A., & Kamil, N. L. M. (2024). Does Cyberloafing Affect Work Performance of the Civil Servants? Вопросы Государственного и Муниципального Управления, 5, 90–110.
Riyanto, S., Endri, & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162–174.
Safari, T., Zulkarnaen, W., & Nurhanipah, H. (2019). Pengaruh Komunikasi Organisasi Terhadap Kepuasan Kerja Karyawan Di PD. BPR LPK Garut Kota Cabang Bayongbong. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 3(2), 134-149. https://doi.org/10.31955/mea.vol3.iss2.pp134-149
Sao, R., Chandak, S., Patel, B., & Bhadade, P. (2020). Cyberloafing: Effects on Employee Job Performance and Behaviour. International Journal of Recent Technology and Engineering, 8(5), 1509–1515.
Schlachter, S., McDowall, A., Cropley, M., & Inceoglu, I. (2018). Voluntary Work‐ Related Technology Use During Non‐ Work Time: A Narrative Synthesis of Empirical Research and Research Agenda. International Journal of Management Reviews, 20(4), 825–846.
Setting and Task Motivation: A 35-Year Odyssey. American Psychologist, 57(9), 705–717.
Soomro, A. A., Breitenecker, R. J., & Shah, S. A. M. (2018). Relation of Work-Life Balance, Work-Family Conflict, and Family-Work Conflict With the Employee Performance- Moderating Role of Job Satisfaction. South Asian Journal of Business Studies, 7(1), 129– 146.
Tamunomiebi, M. D., & Oyibo, C. (2020). Work-Life Balance and Employee Performance: A Literature Review. European Journal of Business and Management Research, 5(2), 1–10.
Usman, M., Javed, U., Shoukat, A., & Bashir, N. A. (2021). Does Meaningful Work Reduce Cyberloafing? Important Roles of Affective Commitment and Leader- Member Exchange. Behaviour & Information Technology, 40(2), 206–220.
Weiss, D. J., Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minnesota Studies in Vocational Rehabilitation, 8(25), 8–25.
Zhang, X., Guo, H., Ma, L., & Zhang, G. (2025). Minor and Serious Cyberloafing in the Workplace: Antecedents and Effects on Job Satisfaction. Behaviour & Information Technology, 44(2), 387–406.
Aisyah, N., Wolor, C. W., & Usman, O. (2021). The Effect of Job Satisfaction and Work-Life Balance on Employee Performance with Organizational Commitment as Mediating Variable. Oblik i Finansi, 93, 97–106.
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211.
Ali, B. J., & Anwar, G. (2021). An Empirical Study of Employees’ Motivation and Its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21–30.
Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The Relationship Between Quality of Work Life and Work-Life-Balance Mediating Role of Job Stress, Job Satisfaction and Job Commitment: Evidence from India. Journal of Advances in Management Research, 18(1), 36–62.
Asmara, R. W., Kistyanto, A., & Wardoyo, D. T. W. (2024). Organizational Culture and Cyberloafing: Assessing Their Impact on Hospital Employee Performance Through Job Satisfaction. Jurnal Pendidikan Administrasi Perkantoran (JPAP), 12(2), 287-310.
Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in PT. Nesinak Industries. Journal of Business, Management, & Accounting, 2(1), 85–91.
Bandura, A. (1986). Social Foundations of Thought and Action: A Social Cognitive Theory.
Prentice Hall.
Campbell, J. P. (1990). Modeling the Performance Prediction Problem in Industrial and Organizational Psychology. Consulting Psychologists Press.
Cohen, A., & Ozsoy, E. (2024). An Investigation Into Cyberloafing and Its Associations with Work and Non-Work Factors. International Journal of Psychological Studies, 16(2), 18– 27.
Cook, A. W. (2017). Cyberloafing, Job Satisfaction, and Employee Productivity: A Quantitative Study. Northcentral University.
Dudija, N., & Miranti, R. (2024). Cyberloafing in the Digital Age, Disrupting or Enhancing Performance?: Literature Review. International Journal of Science, Technology & Management, 5(4), 911–915.
Eldor, L. (2020). How Collective Engagement Creates Competitive Advantage for Organizations: A Business‐ Level Model of Shared Vision, Competitive Intensity, and Service Performance. Journal of Management Studies, 57(2), 177–209.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict Between Work and Family Roles. Academy of Management Review, 10, 76–88.
Haider, S. S. J., & Ahmad, J. (2018). Moderated Mediation Between Work-Life Balance and Employee Job Performance: The Role of Psychological Wellbeing and Satisfaction With Coworkers. Revista de Psicología Del Trabajo y de Las Organizaciones, 34(1), 29–37.
Hobfoll, S. E. (1989). Conservation of Resources: A New Attempt at Conceptualizing Stress. American Psychologist, 44(3), 513–524.
Holland, P., Tham, T. L., Sheehan, C., & Cooper, B. (2019). The Impact of Perceived Workload on Nurse Satisfaction with Work-Life Balance and Intention to Leave the Occupation. Applied Nursing Research, 49, 70–76.
Iddagoda, A., Hysa, E., Bulinska-Stangrecka, H., & Manta, O. (2021). Green Work-Life Balance and Greenwashing the Construct of Work-Life Balance: Myth and Reality. Energies, 14(15), 1–19.
Inayat, W., & Khan, M. J. (2021). A Study of Job Satisfaction and Its Effect on the Performance of Employees Working in Private Sector Organizations, Peshawar. Education Research International, 2021(1), 8–25.
Indrawan, R., & Yaniawati. (2017). Metodologi Studi Kuantitatif, Kualitatif, Campuran untuk Manajemen, Pembangunan, dan Pendidikan (Revisi) (3rd ed.). Refika Aditama.
Istijanto. (2006). Riset Sumber Daya Manusia: Cara Praktis Mendeteksi Dimensi- Dimensi Kerja Karyawan. Gramedia Pustaka Utama.
Jackson, L. T. B., & Fransman, E. I. (2018). Flexi Work, Financial Well-Being, Work– Life Balance and Their Effects on Subjective Experiences of Productivity and Job Satisfaction of Females in an Institution of Higher Learning. South African Journal of Economic and Management Sciences, 21(1), 1–13.
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1), 106–117.
Lim, P. K., Koay, K. Y., & Chong, W. Y. (2021). The Effects of Abusive Supervision, Emotional Exhaustion and Organizational Commitment on Cyberloafing: A Moderated- Mediation Examination. Internet Research, 31(2), 497–518.
Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. John Wiley & Sons. Locke, E. A., & Latham, G. P. (2002). Building A Practically Useful Theory of Goal
Lu, X., Wang, Y., Chen, X., & Lu, Q. (2024). From Stress Tto Screen: Understanding Cyberloafing Through Cognitive and Affective Pathways. Behavioral Sciences, 14(3), 1– 18.
Luthans, F. (2006). Organizational Behavior (8th ed.). Mc Graw Hill International Edition.
Pakurar, M., Haddad, H., Nagy, J., Popp, J., & Olah, J. (2019). The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector. Sustainability, 11(4), 1–24.
Pindek, S., Krajcevska, A., & Spector, P. E. (2018). Cyberloafing as A Coping Mechanism: Dealing with Workplace Boredom. Computers in Human Behavior, 86, 147–152.
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85.
Prayogo, T. D. (2024). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Perilaku Cyberloafing dengan Stres Kerja Sebagai Variabel Intervening. Universitas Islam Negeri Syarif Hidayatullah Jakarta.
PT. Bank Bengkulu. (2023). Sustainability Report.
Razak, R. A., Rahman, N. H. A., & Kamil, N. L. M. (2024). Does Cyberloafing Affect Work Performance of the Civil Servants? Вопросы Государственного и Муниципального Управления, 5, 90–110.
Riyanto, S., Endri, & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162–174.
Safari, T., Zulkarnaen, W., & Nurhanipah, H. (2019). Pengaruh Komunikasi Organisasi Terhadap Kepuasan Kerja Karyawan Di PD. BPR LPK Garut Kota Cabang Bayongbong. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 3(2), 134-149. https://doi.org/10.31955/mea.vol3.iss2.pp134-149
Sao, R., Chandak, S., Patel, B., & Bhadade, P. (2020). Cyberloafing: Effects on Employee Job Performance and Behaviour. International Journal of Recent Technology and Engineering, 8(5), 1509–1515.
Schlachter, S., McDowall, A., Cropley, M., & Inceoglu, I. (2018). Voluntary Work‐ Related Technology Use During Non‐ Work Time: A Narrative Synthesis of Empirical Research and Research Agenda. International Journal of Management Reviews, 20(4), 825–846.
Setting and Task Motivation: A 35-Year Odyssey. American Psychologist, 57(9), 705–717.
Soomro, A. A., Breitenecker, R. J., & Shah, S. A. M. (2018). Relation of Work-Life Balance, Work-Family Conflict, and Family-Work Conflict With the Employee Performance- Moderating Role of Job Satisfaction. South Asian Journal of Business Studies, 7(1), 129– 146.
Tamunomiebi, M. D., & Oyibo, C. (2020). Work-Life Balance and Employee Performance: A Literature Review. European Journal of Business and Management Research, 5(2), 1–10.
Usman, M., Javed, U., Shoukat, A., & Bashir, N. A. (2021). Does Meaningful Work Reduce Cyberloafing? Important Roles of Affective Commitment and Leader- Member Exchange. Behaviour & Information Technology, 40(2), 206–220.
Weiss, D. J., Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minnesota Studies in Vocational Rehabilitation, 8(25), 8–25.
Zhang, X., Guo, H., Ma, L., & Zhang, G. (2025). Minor and Serious Cyberloafing in the Workplace: Antecedents and Effects on Job Satisfaction. Behaviour & Information Technology, 44(2), 387–406.
Published
2025-08-20
How to Cite
Gunares, R. S., & Nasution, N. (2025). PENGARUH WORK LIFE BALANCE DAN CYBERLOAFING TERHADAP KINERJA : MEDIASI KEPUASAN KERJA KARYAWAN PADA PT. BANK BENGKULU PUSAT. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(2), 2997-3022. https://doi.org/10.31955/mea.v9i2.6060
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